Thank you to everyone who commented on Sara's issue with the long arm quilter who switched the backings on her two quilts. I was amazed at the response from so many of you Long Arm Quilters who said you would do ANYTHING to make the situation right again for your customer, including picking out all the quilting and re-doing both quilts. I even got a phone call from MY long arm quilter, offering to re-quilt Sara's quilts for free. (Haven't I been telling you that Debbie is worth her weight in gold?).
Unfortunately, the long arm quilter who did Sara's projects was not so generous.
She said she was very sorry.
And that was that.
No offer to make it right by re-doing the quilting. No offer of a refund on the quilting price. No offer of a reduction on the price of the third, yet to be quilted quilt.
But she was very sorry.
So, Sara asked her to mail her back the remaining unquilted top and backing. She expressed her disappointment in the service, in the waste of her time and materials, and by the apparent lack of concern regarding the major error that was committed. And her shock that no compensation was offered.
Sometimes, "sorry" just isn't enough.
Added later: Sara has no interest in "outing" this quilter, as many readers have suggested. She has no vindictive feelings towards the woman and her business. The quilter lives out in the middle of nowhere, and probably doesn't have many customers as it is. And now she has one less. So, what have we learned here?
When you first try a new quilter, ideally, it should be based on the recommendation of others who have used her services, not sight unseen.
Be very clear as to what materials are to be used with each quilt. Perhaps make an inquiry as to how the quilter stores the customer's materials so they do not become mixed up.
Have a detailed conversation with the quilter regarding thread, quilting design, batting, etc. If she isn't writing down some notes to keep with the quilt top, encourage her to do so.
To start out, just give the quilter one project and see how that goes.