Now that I have moved away from civilization and live out in the boonies, I find that I purchase most of my fabric online. I do try to order from brick and mortar stores that also do online business. One place that I have often bought from is Fatquartershop, who I have praised many times for their customer service, promptness and the attractive way that they package your purchase.
Fabric prices have gone way up, as I am sure many of you have noticed. I don't have much of a discretionary income, now that I am not working full time, so whatever money I budget for fabric purchases is very dear to me. It is so lovely to receive those packages that I have been waiting for with such great anticipation. It is doubly lovely when the vendor has taken the time to package the fabric with some sort of care and attention.
This is how a recent package from Shabby Fabrics arrived:
Notice how they stacked the fatquarters so a smidgen of each one shows? See how amazing they all look together? That fabric looks like it is WORTH something. And they even labeled the collection for me so in the future when I get to use it, I will be reminded of what the group is. I spent $55 on this fabric, and when it arrived, I was pleased and felt my money had been very well spent. I felt like I got my money's worth. Presentation. Worth it's weight in gold.
I ordered some fabric from another online vendor last week. And spent $93 on it. This is how it arrived:
Deplorable. I am NOT a happy camper. That does not look like almost $100 worth of fabric.
I did call the company to express my disappointment, and got an immediate call back from the owner. She was very gracious, and very concerned with my dissatisfaction, which I appreciated. Her excuse for the sloppy packaging was that they make every effort to get orders shipped out the same day as the order, that they are a small company, two new girls in shipping, etc etc. Truly I thought it was fantastic that she responded so promtly and with such sincere concern for my complaint. I told her I would send her an email with a photo of the Shabby Fabrics package compared to a photo of her company's package. She immediately emailed me back saying, "I see what you mean".
Whether anything will change on their end I can't say. Maybe it will. I think my voice was heard. I will probably order from them again mainly because the owner was so genuine in her distress that I was unhappy. I am convinced she would bend over backwards to address the issue and try to make me stay on as her customer. However, if I have $50 to spend on fabric, and Shabby Fabrics or Fatquartershop carries the same thing, I would be inclined to go with them because it is way more fun to open their packages.
Am I unreasonable?