Yes, my Diva Bernina 740 is back from her two month vacation in Illinois. She was shipped back to the Bernina headquarters where the master technicians could work their magic and fix her up. The last time I used her I was sewing through two layers of quilting cotton and using no pins and suddenly she went "Clunk" and the needle was hitting the hook apparatus. Apparently this is a sign of a major "timing" mishap and can only be corrected by master technicians. I was told that perhaps the entire lower electronics of the machine would have to be replaced. I would have to pay for her air fare to Illinois, but she should be covered under warranty for whatever repairs were needed. My husband purchased her in October, but she did not get used until January when I could finally enroll in (an extremely inadequate) class at the dealer's.
So I bid her adieu in October, frankly not expecting to see her again for some time. I received a phone call from the very nice tech guy at the dealer's just after New Year's, and he informed me that my machine was back from her two month stay at the Bernina Spa and was good to go. Shipping was $136 and labor to fix her was $460. What? What labor? The machine was under warranty, in its first year of usage. I fussed and fumed and the result was that the dealer and technician told me that if Bernina would not honor the one year warranty and defer the labor charges, they would take care of it for me. I thought that was pretty darn good service from the dealer to tell you the truth. I didn't have to argue with Bernina USA about the labor charge at all, my dealer just dealt with it for me.
So I guess I forgive them for the terrible introductory class I took from them. They came through in the end, when it really mattered.
So, what did the master technicians do? They did not have to replace the electronics. They checked and "re-timed" every single thing that is involved in "timing"--needle threader, thread cutter, needle position and things I don't even remember. The tech at my dealer told me that these technicians at Bernina headquarters are really good at their jobs (and train the Bernina techs all across the US), and know their stuff. They do not want to see a machine ever again once they get it up to speed, so they are determined to get it fixed and fix it properly. So, that's good, if it's true. Supposedly the technicians in Illinois went over every feature of the machine and made sure it was working as it should.
I've been using the machine, and it seems to be working beautifully, but to tell you the truth, I am a bit intimidated by it. I was doing nothing unusual when it went out on me so dramatically, and I am fearful of something like it happening again. And I will have to pay the shipping AND labor charges next time, as well as be without the machine for two months. Honestly, I am so grateful my husband bought me the refurbished Bernina QE 440 to use as a back up machine. I love that machine and know it will be good for many more years if this Diva 740 flakes out on me in the future. Keeping my fingers crossed.